Humanitarian Assistance & Disaster Response

Crisis Connectivity Charter

The world’s leading satellite operators – EMC, Eutelsat, Hispasat, Inmarsat, Intelsat, SES, Thuraya and Yahsat, under the umbrella of ESOA (EMEA Satellite Operators Association) and GVF – have signed and are implementing a Crisis Connectivity Charter with the global humanitarian community as represented by the United Nations Office for the Coordination of Humanitarian Affairs (UN OCHA) and the Emergency Telecommunications Cluster (ETC). ETC is a global network of organisations that is led by the UN World Food Programme (WFP), and which work together to provide shared communications services in humanitarian emergencies.

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The Charter, a key part of the GVF’s humanitarian assistance and disaster response programmes, embodies a commitment from the satellite community to enhance connectivity in humanitarian emergencies and formalises terms and protocols in an effort to accelerate the ability of emergency response teams to access satellite-based communications when local networks are affected, destroyed or overloaded after a disaster. The principles of the Charter also include increased coordination to prioritise access to bandwidth for humanitarian purposes during disaster operations, pre-positioned satellite equipment and transmission capacity in 20 high-risk countries across the world, as identified by the ETC and other organisations, as well as providing training and capacity-building services for the humanitarian community across all five populated continents.

In 2019, the Charter was twice activated by the UN’s Emergency Telecommunications Cluster and the industry enabled critical emergency communications following natural disasters in Mozambique and the Bahamas. Subsequently, the ETC held a lessons learned consultation with Charter Signatories designed to improve future responses. 2019 also saw the ITU become a Signatory to the Charter.

The 2019 Annual Report of the Emergency Telecommunications Cluster can be found here

Pacific Endeavor/Satcom Endeavor

Each year militaries from throughout the Indo-Asia-Pacific region collectively strengthen their disaster preparedness capabilities through expanded collaboration with the GVF and its member companies in supporting delivery of capacity building to enable more effective application of satellite-based broadband solutions to humanitarian assistance and disaster response (HADR). Contact: